What is this Privacy Policy for?

This privacy policy is for this website www.onlinegaragedoors.com and served Online Garage Doors and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.

All calls are recorded for quality and training purposes.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer/device. This complies with recent legislation requirements for website’s to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer/device.

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and it’s external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information.

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advises users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.

Email Newsletter

This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies/people outside of the company that operates this website. Under the Data Protection Act 1998, you may request a copy of personal information held about you by this website’s email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].

This information is used to refine future email campaigns and supply the user with more relevant content based on their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to unsubscribe will by detailed instead.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should, therefore, note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are customs to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate/engage upon them with due care and caution regarding their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

Online Garage Doors GDPR Privacy Notice

Privacy Notice

This privacy notice explains in clear language, how Access Garage Doors Ltd uses the personal information we collect from Data Subjects, either through using our website, our subsidiary companies, or in any other way, electronically, verbally or in writing.

Data controller

Online Garage Doors, is a data controller and Ashley Wright is Online Garage Doors’s nominated Data Controller. Ashley can be contacted by email at datacontroller@onlinegaragedoors.com or telephone number +44 (0)1293 652472.

Basis for collecting your data (Lawful processing)

On what basis do we collect and process your data? (known as lawful processing)

Data Privacy law defines the basis by which we can lawfully collect and process personal data. For our data processing purposes, we have determined the following:

To enter into or in pursuance of a Contract:

We will collect personal data when engaging with individuals to enter into a contract, such as an employment contract or commercial agreement. We will continue to process that data for the duration and often subsequently after the contract expires or is terminated.

Legitimate Interest:

We will collect and process personal data where it is in the legitimate interest of Online Garage Doors to do so. Specifically, we use legitimate interest in relation to our clients and in order to identify prospective clients and if engaged, we continue to process personal data to manage our commercial relationship. This will include but not limited to the continued processing (retention) of records of our transactions and interactions. A legitimate Interest Assessment has been conducted to ensure that the legitimate interests of the organisation does not outweigh that of the data subject. The data collected will not be used for any unlawful or unethical purpose.

Marketing

Online Garage Doors undertakes marketing activities in order to inform current and potential customers of the latest products and services we offer as well as upgrades and servicing options of the products they might already have purchased from us. The purpose of this marketing is to grow our business.

Business to Business – We conduct business to business (B2B) direct marketing in accordance with the Privacy and Electronic Communications Regulations (PECR) 2003. In order for us to comply with the PECR and the General Data Protection Regulations we have conducted a Legitimate Interest Assessment (LIA) to ensure our marketing activities do not put at risk, the rights and freedoms of data subjects. This LIA will be reviewed regularly as we undertake marketing campaigns.

As we conduct B2B marketing, we do not require consent, however, as a data subject receiving these communications via email, you have the right to object to receiving marketing material and will have the option to opt out on every marketing email you receive.

Business to Customer – We also conduct business to customer (B2C) direct marketing in accordance with the Privacy and Electronic Communications Regulations (PECR) 2003. In order for us to comply with the PECR and the General Data Protection Regulations we collect the consent of data subjects (sole traders, individual subscribers and other partnerships). In providing us with consent to receive direct electronic marketing, you will have the ability to object and opt out of further marketing at any time.

Recipients of data and data transfers

We do not sell any of your personal data to any third party – including your name, address, email address or credit card information.

Online Garage Doors. share personal data with service providers such as accountants, payroll providers, insurance brokers and suppliers.

In addition, we may disclose your personal data to any member of our group of companies (this means our subsidiaries including our retail outlets) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

Also, we may share your personal information with printing and mailing companies, as well as email service providers and other delivery companies.

Financial transactions relating to our website, online 3rd party outlets and stores are handled by our card payment service providers PayPal, Sage Pay and World Pay. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.

We may disclose your personal data with law enforcement and fraud prevention agencies, so we can help tackle fraud or where such disclosure is necessary for compliance with a legal obligation to which we are subject, in order to protect your vital interests or the vital interests of another natural person, or in connection with the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

 

Data is transferred within the EEA and the USA. The USA’s ‘Privacy Shield’ data protection framework has been approved by the EU data protection working party to process EU citizen personal data. We use the services of an accredited cloud hosted data backup service who are based in the USA. This organisation is accredited by the US Privacy Shield Framework.

Sensitive Information

Online Garage Doors does process sensitive data as defined by Article 9 of the GDPR. This is restricted to employee health data and is used for the purposes of entering into a contract. We use this data to ensure we can comply with any relevant workplace legislation and to discharge our duty of care.

Categories and type of Personal Data collected

Online Garage Doors processes non-sensitive data.

We process the following data of our customers:

  • Name
  • Address
  • Phone number
  • Email address
  • Fax No.
  • Signature
  • Credit reference
  • Credit card details

We process the following data of sub-contractors:

  • Name
  • Address
  • Phone number
  • Email address
  • Bank Account
  • UTR/ NI numbers

We process the following data of our suppliers:

  • Name
  • Address
  • Phone number
  • Email address
  • Bank Account

We collect data in relation to your communications and interaction with us. This can include emails, text messaging, postal service delivery, social media posting or any other form of communication. In addition to the lawful purpose described previously for the above categories, we have a legitimate interest purpose to collect and retain this data to enable and improve our communication and for record keeping purposes.

The data we collect from our data subjects is obtained directly from the data subject themselves or is obtained from sources such as social media platforms. Please see our Cookie Policy for information on the data collected by our website.

Retention policy

The data we collect directly from you is the minimum we require to facilitate the lawful processing described above. Personally Identifiable Data placed on our system will be deleted in accordance with legal obligations, such as HMRC rules. Outside of that Online Garage Doors has developed a retention policy to ensure personal data is held only for as long as is required for the purpose we collected it or for our legitimate purposes.

Data Storage and Security

We store data within our own physical network. Our data is backed up to an accredited cloud hosted service, based in the US.

Security of data is provided by the accreditations of our cloud host this includes data backup regimes. Our servers and computer terminals have industry standard firewalls, antivirus and anti-malware installed and updated. We have a process in place to mitigate the impact of any data breach that should occur.

Your Rights as a data subject

The regulations provide a number of rights to you as the Data Subject. Online Garage Doors is committed to upholding those rights and those applicable to the personal information we collect and process are listed below. In addition to these rights, you have the right to escalate any concern to the Supervisory Authority, which in the UK is the Information Commissioners Office https://ico.org.uk.  A full and detailed explanation of all rights can be found at https://ico.org.uk/for-the-public/

  • The Right to be Informed – you should be clear about what, why and in what way your personal information will be processed at the time it is processed. This privacy policy sets out that information
  • Right of Access – you have the right to know what personal information is held, by whom and why
  • The Right to Rectification – If the information we have collected and processed is inaccurate or incomplete, you have the right to have it rectified
  • Right to Erasure – You have the right to have your personal data erased and to prevent processing in some specific situations
  • Right to Restrict Processing – If you contest the accuracy of the personal data we hold, we will restrict the processing of your data until accuracy is verified
  • Right to Data Portability – You have the right to move, duplicate or transfer your data easily from one IT environment to another in a safe and secure way
  • Right to Object – You have the right to object to profiling and direct marketing
  • You also have rights in relation to automated decision making

You also have the right to lodge a complaint with the UK’s supervisory body, The Information Commissioners Office www.ico.org.uk

Automated decision making

A subsidiary of Online Garage Doors does utilise the services of lenders who make automated decisions in relation to applications, by its trade customers, for credit terms. This automated decision making is used to determine credit worthiness of trade customers and is necessary for the entering into or pursuance of a contract.

Third party websites

Our website may contain links to other websites. This privacy policy only applies to Online Garage Doors, so if you follow a link to another website, you should read that organisations own privacy policy.

Changes to our privacy policy

We keep our privacy policy under review and we will place any updates on our website. This privacy policy was last updated in May 2018.

How to contact us

You can write to us at this address:

Online Garage Doors
Genesis House
Priestley Way
Crawley
West Sussex
RH10 9PR

You can telephone us on this number:

+44 (0)1293 652472

You can email us by using this link:

datacontroller@onlinegaragedoors.com